Subject: English Language Test - Shubham Baliyan
From: Shubham Baliyan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 May 2021 02:33:24 -0400

| | Foreign Language Screening Test

Name | Shubham Baliyan    /  (+91) 7678407666    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello XYZ,
Oh no,  I know that this has to be frustrating to you. I'm happy to help you. I looked up the tracking number and it appears that the the safexpress delivery services has not yet delivered your package because of your address which was provided by your side were wrong. Call them at +911234567890 as soon as you can and they can help you update your address. To save your time, I've provided your tracking number at the end of this message. Please let me know if I can help in other way. Sorry for your inconvenience regret.

Thanks
Shubham
Customer support
Babyshop.com
Tracking number-78912345678

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

I sincerely apologize for defective TV cabinet you received. We are checking to find out if the TV cabinet missed its final inspection. I'm confident there is plausible answer, but I apologized if it is caused you any difficulty. As per our company policy,return product falls under 14days, and your product falls under this policy.

I am replacing the original with a new TV cabinet that I was tested by our team in a proper way to the high standards. Please accept it along with 5% coupon for future shopping from our side.

I hope you will consider us again in the future for further product from our side.

Sincerely
Shubham
Customer support

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