Subject: English Language Test - swati chaudhary
From: swati chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 May 2021 01:30:42 -0400

| | Foreign Language Screening Test

Name | swati chaudhary    /  (91) 9536063357    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir,
I am so sorry that you are facing a delay in your courier delivery.I have looked into the issue and it seems you have entered a wrong address for delivery.
Please provide us the correct address and we will send it as soon as possible.

Once more, I sincerely apologize for the inconvenience. Please let me know if I can answer any questions, and I'd be happy to help.

Customer Support
Swati Chaudhary

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,
I'm so sorry that you had a negative experience with our product. I've looked into the issue, and informed our superior.
Action will be taken as soon as possible.
Once more, I sincerely apologize for the inconvenience. Please let me know if I can answer any questions, and I'd be happy to help.

Customer Support
Swati Chaudhary

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