Subject: English Language Test - Rahul Rajput
From: Rahul Rajput <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 May 2021 01:25:02 -0400

| | Foreign Language Screening Test

Name | Rahul Rajput    /  (91) 9871650160    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr. XXX,

On behalf of babyshop.com, I want to extend my sincere apologies for the inconvenience that you have experienced with respect to delay in delivery of a hand bag that you ordered 14 days earlier.

I have conducted a quick investigation to find out the reason that lead to the error and understood that the courier tried to deliver the order, but your address for shipping provided to us was wrong and the courier was unable to deliver.

You can update your right address on our website or you can click on the link provided below to update the exact address.

We deeply value your relationship with babyshop.com and are committed to providing high-level services to you simply because or customers deserve best.

If you have any further question or comments regarding this matter, please feel free to discuss it with us thor phone 1-800-******* or mal us at [email-masked]

Always at your Service

Rahul Rajput
Customer Service Associate
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Mr. Abdul

I do hereby confirm the reception of your complaint regarding damaged TV Cabinet we shipped to you recently. Please accept my apologies for the incident.

I was displeased to learn that the Tv Cabinet arrived damaged at your home, as per your request, a new shipment of TV Cabinet left our warehouse this morning and schedule to deliver to you in 2-3 working days. Please return over the defective goods to our delivery agent at next delivery.

I am sorry that this occurred and appreciates your continued patronage, As a thanks for being one of our loyalist clients. I want to offer you a special discount coupon which can be used to shop on our website within 30 days.

Should you have any questions, please do no hesitate to contacts us.

Kind regards,

Rahul Rajput
Homebox Team

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