Subject: English Language Test - Shubham Pandey
From: Shubham Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 23:12:35 -0400

| | Foreign Language Screening Test

Name | Shubham Pandey    /  (+91) 8932820534    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/ Ma'am,

Sorry for inconvenience cause to you,
With respect to your below mail, we have checked and found that the given address by you is incorrect.
Kindly check a cross and provide the correct address so that we can proceed further.

Thanks & Regards,
Help desk baby shop.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir/ Ma'am,

Sorry for inconvenience cause to you,
With respect to your below mail, kindly share the proper photos other scratches to proceed further.

Thanks & Regards,
Help desk baby shop.

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