Subject: English Language Test - Himanshu Gupta
From: Himanshu Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 22:48:59 -0400

| | Foreign Language Screening Test

Name | Himanshu Gupta    /  (+91) 7071723104    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
Greetings from XYZ

As we can check we have already dispatched and shipped your courier to the Mentioned address on the same day. but our courieer partner is unable to reach you as that Address. Kindly confirm the address.

Thanks,
XQWE

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
Greetings from xyd

As we can check you have purchased one XQWE TV from us, which is coming on non refundable policy hence we regret for this inability

Thanks,
xcv

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