Subject: English Language Test - Raja S
From: Raja S <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 22:34:57 -0400

| | Foreign Language Screening Test

Name | Raja S    /  (+91) 8508507045    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

This is raja from babyshop.com as a customer care executive. Thanks for reaching to us. I understand your concern. Please stay on the call and will get back to you, I have checked from our end you have mentioned the address is wrong, So please change the address then our courier partner will reach you within 48 hrs. Thank you have a great day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi There,

Thanks for reaching to us, So we request you to please go to my order tab and click on the return option then you can proceed, Please make sure physical damages not applicable to the return policy, Once done your return you will get a confirmation message from our team. You will get the order in 7 working days. Thank you.

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