Subject: English Language Test - Neha Paliwal
From: Neha Paliwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 19:36:16 -0400

| | Foreign Language Screening Test

Name | Neha Paliwal    /  (+91) 8953227264    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Miss Jones,

Hope u r pink in health.

We tried to deliver your packet  but the address given to us was not correct.

Courier is being returned to us.
Kindly provide us the correct address and a valid working phone number so that we can deliver it to your as soon as possible.

We regret the inconvenience caused to you.
Hoping to hear from you.

Thanking You,
Yours truly,
Neha Paliwal
Customer service
Abc.com
+919896635214
[email-masked]

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We apologize from our end for the defective peace u have received.

Give us one weak time, it would be replaced as soon as possible.

I would request you to please send the order id so that we can start working on it.

Have a nice day.

Hoping for a positive response from your side.

Thanking You,
Yours truly,
Neha Paliwal
Homebox  Solutions Pvt ltd.
[email-masked]
0141- 23785587
+91 - 9563635285

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