Subject: English Language Test - Shivam Kumar
From: Shivam Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 18:14:07 -0400

| | Foreign Language Screening Test

Name | Shivam Kumar    /  (201303) 9818051947    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | As far as I'm concerned about thid situation where the product is not getting delivered just because of wrong address which has been given by customer so I'll ask to customer to edit his details once again in order section so that the order could be delivered by merchant's side and Moreover for this ,we have done any mistakes from our side because we have done all the processors from our end to get his product delivered but hus address in was wrong So however we will ask sorry for the inconvenience whatever the customer has gone through so far and once he will fill-up his correct be details then product will get delivered on priority basis.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,
Sir, As you have mentioned that the TV has have allot of scratches so no issue sir , You don't need to worry for that ,we will replace it asap as per company's rules and regulations Because every product has their bien guarantee process so your product is also in guarantee so it would be replaced by our side asap.
Thanks

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