Subject: English Language Test - nitin lathwal
From: nitin lathwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 17:46:55 -0400

| | Foreign Language Screening Test

Name | nitin lathwal    /  (+91) 9716121609    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Greetings of the day,

With reference to your order as received, we regret to inform you that given address for the delivery seems to be incorrect. Kindly provided de is with your revised delivery address via email or over the phone, so that we can deliver you the ordered product in given time. Your early response is appreciated.

We appreciate your trust in our brand.

Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Greetings of the day.

This is unfortunate to know that your delivered product is not in shape you have expected. However please allow us some time to investigate the same so that we can look into this and provide you the resolution. We will make sure that we will retain you as happy customer at the end of the deal.

We regret the inconvenience caused.

Regards

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