Subject: English Language Test - Arpit Srivastava
From: Arpit Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 16:25:01 -0400

Foreign Language
Screening Test

Name

Arpit
Srivastava    /  (+91) 7042834343
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi,

The order has been dispatched , however the agent is unable to locate the
address mentioned by you. Could you please provide us your correct address with
a land mark so that we can deliver the order as soon as possible.

Thank you for writing to us. Have a nice day.

Thanks and regards

Arpit Srivastava

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

Sincere apologies for this situation.

Per your request a new TV cabinet has been  shipped and it will reach you by
EOD tomorrow.

We appreciate your continued patronage. Should you have any questions, do not
hesitate to contact us.

Thanks and regards

Team Homebox