Subject: English Language Test - Priyank Trivedi
From: Priyank Trivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 14:45:46 -0400

| | Foreign Language Screening Test

Name | Priyank Trivedi    /  (91) 9696606205    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I am so sorry for the inconveniences, surely I will help you out. You have ordered the hand bag before 14 days ago. We have shipped your hand bag to DTDC courier company. I had a words with courier company they told me that delivery boy tried to deliver the purchase on same address that you have provided to us, but that was wrong. So kindly confirm your address one more time. I will replace your order.

Thanks & Regards
Priyank trivedi

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I am so sorry for the inconveniences that you are facing, surely I will help you out. I can see you have purchased a TV cabinet from our company. If you are saying that TV has too many scratches, then I will send my team again and they will look into it. If it is in good condition that will be okay. If there are scratches then it will replace.

Thanks & Regards
Priyank trivedi

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