Subject: English Language Test - Pankaj kumar Shukla
From: Pankaj kumar Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 14:37:55 -0400

| | Foreign Language Screening Test

Name | Pankaj kumar Shukla    /  (+91) 9458582866    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir/ma'am,

Thanks for writing in.

We understand your concern about your ordered Hand bag from our store and we're sorry for the trouble you had to go through.

We would like to inform you that , courier partner tried to deliver the order on your mentioned  address ,but it was  incorrect .Hence the courier is back to us.  To serve you better please update the address .

Hope you'll understand.

Regards,
xxxx
Babyshop.com Customer Support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir/Ma'am,

Thanks for writing in.

We understand your concern about your order 'TV Unit' and we're sorry for the trouble you had to go through.

We would like to let you know that our product inspection  team had been updated related to your complaint. Request you to please share the faulty product images so as to serve you better.

Hence, we request you to kindly wait for 48 hours and after that further action will be taken.

Hope you'll understand.

Regards,
xxxx
BabyShop.com Customer Support

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