Subject: English Language Test - Nida Khan
From: Nida Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 13:53:39 -0400

| | Foreign Language Screening Test

Name | Nida Khan    /  (011) 9873503723    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We apologies for the inconvenience may have caused however, our delivery partner tried to delvier the product today but due to incomplete or incorrect address he could mot deliver, hence would request hou to provide us the complete or correct address as soon as possible

Regards
Nida khan

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

We apologies for the inconvenience that may have caused to however would request you to send me the picture of tv cabinet and i will log a complaint and forward it to the concern team, within 48-73 hours you will be contacted by them.

Regards
Nida khan

| |