Subject: English Language Test - D.YAMINI DVS ANAND
From: D.YAMINI DVS ANAND <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 12:53:34 -0400

| | Foreign Language Screening Test

Name | D.YAMINI DVS ANAND    /  (91) 7249355464    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello xyz,

Thanks for shopping with us.

your order #234 is shipped on 18/04/21 and handed to the courier company. we tried to deliver the your order through courier company but as per the order the given address by you is wrong.

kindly contact to the delivery person who is delivering your order to guide your address or please mail us on  livesalesman.com.

I hope this mail gives the answers to querries .

thanks for shopping with us.

D.yamini

live salesman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thanks for shopping with us.

we are here to tell you that your order is replacable. we are sorry that you didn't get the order as your expectation. to replace the order kindly go to our website and apply for returns or replace the order.

Thanks for shopping with us.

For any help please contact 1234567890.

Team Homebox

D.yamini

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