Subject: English Language Test - Vinay Dixit
From: Vinay Dixit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 12:45:35 -0400

| | Foreign Language Screening Test

Name | Vinay Dixit    /  (+91) 9455662789    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

Thank you for reaching out to us. We checked on the status of delivery of your order. We found out that courier company is unable to deliver your order due to incorrect address. We request you to revise the order with correct address or place a fresh order.
Please let us know if you need further assistance.
Best regards,
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Thank you for reaching out to us. We apologize for the inconvenience caused to you. It will be further helpful if you could share pictures of the cabinet damage. With reference of the pictures, I'll inform the concern department and let you know further process.
Please let us know if you need further assistance.
Best regards,
Homebox Team.

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