Subject: English Language Test - vidhun vinod
From: vidhun vinod <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 12:25:55 -0400

Foreign Language
Screening Test

Name

vidhun
vinod    /  (+91) 9961399018    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello xyz,

As per your email, you placed an order 2 weeks back. The order was shipped
and handed over to the courier company on the day as per your order.

The agent tried to deliver the order to you, but unfortunately, the
delivery address was wrong.

It would be really helpful if you could help us with the correct address
so that we can make the delivery as soon as possible.

Regards,

Vidhun Vinod

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Abdul,

We apologize for the inconvenience from our team.

The unit that was installed in your house will be replaced as soon as
possible. Our team will work on it as I have informed regarding the same to our
replacement team.

Necessary action will be taken soon.

Regards,

Vidhun Vinod