Subject: English Language Test - Sonu Kumar Patel
From: Sonu Kumar Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 11:37:51 -0400

| | Foreign Language Screening Test

Name | Sonu Kumar Patel    /  (+91) 9718073873    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Hope you're doing well in this pandemic situation.

We apologies for the inconvenience caused to you. Further, I have checked that parcel was shipped 14 days back but due to incomplete address it was not delivered to you.

So, I would like to request you that please provide us complete address in below mentioned format so that we can redispatch the parcel for you.

Again, we do apologies for the inconvenience and appreciate your cooperation.

Thanks,
Sonu Kumar Patel

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Hope you're doing well in this pandemic situation.

We do apologies for the inconvenience caused to you. Further, Please share an image of scratches so that we could assist you further.

Looking forward to the image from you.

Thanks,
Sonu Kumar Patel

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