Subject: English Language Test - TUSHAR SINGH
From: TUSHAR SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 11:22:28 -0400

| | Foreign Language Screening Test

Name | TUSHAR SINGH    /  (0120) 8130581093    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings Dear Customer,

THANK YOU for writing to us.

We have received your query regarding the status of your order.

We would like to inform you that our company has shipped your order and is now out for delivery to reach your home as soon as possible.

However, we have just found out that the address given to us is not correct and because of that, our courier services has encountered some trouble to deliver your product.

Kindly send us your correct home address by replying to this mail so we can rectify this problem as soon as possible.

WARMEST REGARDS

TUSHAR SINGH
CUSTOMER CARE EXECUTIVE
BABYSHOP.COM

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul,

Thank You for writing to us.

According to our sales team, you were satisfied with the product at the time of purchasing and did not complaint about any scratches. Our installing team first checks the product with the original photographs and only after that, they begin the installation process. If they have found any damage, they would have first confirmed with you and the photographs, and only after your consent, they would have begin the installation process.

We regret to inform you that these damages have not been done by our team and we don't cover returns or refunds in cases where the damages has not been done by us.

WARMEST REGARDS

TUSHAR SINGH
CUSTOMER CARE EXECUTIVE
HOMEBOX

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