Subject: English Language Test - Kunal Shekhawat
From: Kunal Shekhawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 11:04:44 -0400

| | Foreign Language Screening Test

Name | Kunal Shekhawat    /  (91) 7597521245    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir,

Greetings from xyz website!

This is with reference to the concern raised by you on Order #100xyz

We would like to confirm that we have initiated  of Rs.xyz/- on order #100xyz as we were unable to process the order due to the address entered by you was incorrect and delivery partner was unable to locate this address.

Please feel free to contact us, if you require further assistance at www.xyz.com/support.

Warm regards,
Abc
Xyz Support Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Order id: 100xyz

Product: TV cabinet

We are sorry for the trouble you had to go through. This is not what you have expected and we really don't want our customers to go through this.

As per telephonic conversation, We understand your concern that you have received a damaged product and you want to return the product. We would request you to share the snapshot of the damaged product by replying to this email within the next 48 hours. This will help the seller to take appropriate action to make your shopping experience a delightful one in the future.

Hope this helps you.

Thanks,
ABC
Xyz customer support

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