Subject: English Language Test - Parvinder Kaur
From: Parvinder Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 10:39:27 -0400

| | Foreign Language Screening Test

Name | Parvinder Kaur    /  (+91) 8218960693    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/Ma'am,

We apologize for the inconvenience caused to you. Your Order is already dispatched on the same day of order. Our Delivery Partner is facing a problem delivering it at the address provided by you.

Kindly Provide the correct address, So that we can deliver you the product. Thank you for your patience.

With Regards
Customer Support Executive
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir/Ma'am,

We apologize for the inconvenience caused to you. Kindly Provide the images of the product so that I can forward them to authorities. After reviewing those we will return to you soon and provide you the best possible solution to your problem.

With Regards
Customer Support Executive
Homebox

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