Subject: English Language Test - Akanksha verma
From: Akanksha verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 10:24:12 -0400

Foreign Language
Screening Test

Name

Akanksha
verma    /  (96439) 27126    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Upon your request, we have reviewed your order history and we
are regretful to inform you that your package has been returned back to the
sender as the address mentioned on the package while delivering was incorrect.
So to avoid any kind of hassle we returned your package to the sender. Do not
worry, we request you to please update your address within your account and we
would reship the item for you.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Upon your request, we have reviewed your email and we
completely understand that you received a noticed some straches over your item
ordered. We sincerely apologize for that and we promise you this won't happen
next time. However as a token of apology we can offer you with a reshipment or a
refund for the same. So we request you to give us with a confirmation and we
will surely do the needful.