Subject: Job Description for the position of Process Trainer
From: HR Livesalesman <[email-masked]>
To: [email-masked]
Date: Tue, 4 May 2021 07:22:26 -0700 (MST)

Hi Alauddin, 
As per the telephonic conversation with Deeksha Dadu. Please check the JD of the given profile. 

Companies Website- Livesalesman.com 

Job description 

We are looking for enthusiastic young professionals to join our customer services team. 

EXCELLENT GROWTH PROMOTION AND DEVELOPMENT OPPORTUNITIES FOR DESERVING CANDIDATES 

Job Description: 

You would be responsible to handle the training department for our customer service executives. You will efficiently and effectively handle the training needs of the company for the quality satisfaction of the customers. You will primarily be responsible for the following job roles; 

    * Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity. Coordinate training schedule, set up, creation of training materials and follow-up 
    * Training new employees in areas including customer communications and internal systems 
    * Responsible for providing the process training to all new joiners. 
    * Delivering process training (including selling skills, soft skills, objection handling) to Customer Service Executives and Language Experts. 
    * Assist in the delivery of ongoing training programs 
    * Evaluate training and report on trainees 
    * Reviewing trainee's performances and preparing participants score sheets 
    * Arrange for follow-up training, or report back following training sessions 
    * Timely & constructive feedback and counseling of the trainees 
    * Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities, etc. 

Requirements: 

    * Excellent command over written and spoken English without any grammatical error 
    * Excellent communication and interpersonal skills 
    * Strong understanding of and experience in product training in BPO domain 
    * Should have collaborative skills as this role calls for partnership with operations and the quality teams 
    * Strong people orientation 
    * Excellent facilitation and presentation skills 
    * Ability to interact with clients and represent training function at a process level 
    * Should be able to establish a relationship with the operations team and clients to receive feedback on Training and delivery 
    * Ability to work a flexible schedule 
    * Must have proficiency with various software applications programs including Microsoft Word, Excel & PowerPoint 
    * Problem-solving and analytical skills 
    * Self-motivated, goal-oriented 
    * Ability to work in a high-pressure environment 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393