Subject: English Language Test - Rukhsana Ali
From: Rukhsana Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 10:13:41 -0400

| | Foreign Language Screening Test

Name | Rukhsana Ali    /  (91) 9990743723    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

I am sorry for the inconvenience caused to you.

The courier company tried to deliver your order to you but couldn't reach you.

However,we have got information from the courier partner the address given by you is incorrect.

Kindly reply to this email with your correct address and contact number.

Regards
ABC

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,

I am sorry for the inconvenience caused to you due to this error.

Please share us the image of the defective product so we can address your complaint and assist you accordingly.

Regards
ABC

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