Subject: English Language Test - Akash Shukla
From: Akash Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 10:07:55 -0400

| | Foreign Language Screening Test

Name | Akash Shukla    /  (+91) 9129499504    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr. X,

Thanks for informing us about your undelivered order. Please accept my apologies on behalf of Babyshop. We have checked to find out the reason why your shipment was delayed. The product was expected to be delivered within 2 days but the shipment got delayed because the courier boy was not able to locate the exact address. Please provide me with your exact address or you can also contact the courier service and give them direction and expect it to be delivered by tomorrow morning at your doorstep. However, we do regret any inconvenience caused due to the delay. Generally, such delays never happen but this time it was caused due to an error in courier service which we got instantly fixed.

In case you would like to talk to us, please feel free to reach us at one of the toll-free numbers or through direct chat. We value our relationship with our customers and will ensure that we are doing everything to keep you satisfied.

Thanks for your patience.

Yours Sincerely!

Akash

Customer Service Executive.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr X,

We are sorry that the TV Cabinet we delivered to your home was damaged. Our warehouse manager determined that the damage occurred during shipment.

We make every effort to ensure that our merchandise is delivered in perfect condition. Occasionally, however, unpredictable events alter the expected outcome.Please call to arrange pickup of your damaged desk and let us know if you would prefer a refund or a replacement. Let me know what you decide. We are committed to making it right for you.

Thank you for your patience.

Yours Sincerely!

Akash

Customer Service Executive.

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