Subject: English Language Test - Hijam Rameshwar Singha
From: Hijam Rameshwar Singha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 10:03:03 -0400

| | Foreign Language Screening Test

Name | Hijam Rameshwar Singha    /  (0) 9650456704    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
Mr/Ms Customer

Thanks you for contacting babyshop.

I would like to inform you that your order has already been handed over to our delivery partner. They have tried delivering the order however as per them the delivery address is incorrect.

Please can you help me out with your complete address so that we can share it with our delivery partner.

Apologies for the delay in delivery of the handbag you ordered.

Thank you!
Rameshwar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thanks you for contacting homebox.

Apologies that the TV cabinet has scratches and is not upto the quality that you expected.

Please can you share the images of the cabinet where scratches are so that we can confirm and initiate replacement of the cabinet unit.

Thank you!

Rameshwar

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