Subject: English Language Test - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 10:00:26 -0400

| | Foreign Language Screening Test

Name | Deepak Kumar    /  (011) 9891252212    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi

Warm greetings from Babyshop.com

We regret the inconvenience caused and apologize for the same.

With regards to your above email,  we would like to inform you that we are coordinating with our courier team and requesting them to prioritise the delivery of your order.

Kindly allow us some time for the same,  we will update you once we receive any further information from them.

Requesting you to please share us your alternate mobile number to enable us to fast track the delivery of your order.

In case you have any other query,  you can revert back to us on the same mail trail.

Your friends
Team Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi

Warm greetings from Babyshop.com

Thank you for reaching out to us.

With regards to your above email,  we would like to inform you that at the time of installing  the TV cabinet,  you should check the product thoroughly and then allow them to install.

As per our records the product was intact and nicely packed at the time of dispatching.

Request you to kindly allow us sometime as we are investigating the case with the relevant team.

We will get back to you once we receives any update from them.

In case you have any other query,  you can revert back to us on the same mail trail.

Your friend
Team Babyshop

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