Subject: English Language Test - Deepak Sharma
From: Deepak Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 09:56:40 -0400

| | Foreign Language Screening Test

Name | Deepak Sharma    /  (+91) 8969542781    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi there,
This is Deepak with babyshop.com. ThankYou for giving us an opportunity to serve you.
We dispatched your order same day when you ordered the product. As we have looked into situation, The courier company was unable to deliver your order because the address provided by you was incorrect.
Please help us with your correct address and we will try to sort this problem out working with the courier company.
Thank You for Shopping with babyshop.com

Regards,
Deepak Sharma

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Thankyou for reaching us out. We love helping people.
I'm so sorry to hear about it. Don't worry about the situation I'll forward the request to the concern department and I'll put this on high priority and will get you the new box as soon as possible.
ThankYou for Shopping with us

Regards
Deepak Sharma

| |