Subject: English Language Test - Shreya Bist
From: Shreya Bist <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 09:31:30 -0400

| | Foreign Language Screening Test

Name | Shreya Bist    /  (91) 8840731473    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

On behalf of Babyshop, I would like to apologize for the mix-up about your order. It was shipped on time, but then was sent to the wrong address. It has, however, been returned to our stores. We are doing our best that this should never happen again.

We have, however, sent the order to your address and will be delivered within three days.Thank you for the patience and understanding.

Regards,
Babyshop Management.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

On behalf of Homebox Team, I would like to apologize for the issue you are facing. We are looking into the matter. One of our representatives will soon reach out to you.

We would appreciate your patience.

Regards,
Homebox Team.

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