Subject: English Language Test - Samay Sain
From: Samay Sain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 08:57:14 -0400

| | Foreign Language Screening Test

Name | Samay Sain    /  (91) 9560646718    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Thank you for contact us.

Please be informed we have checked with our delivery team about your order status.
They informed us that address was wrong due to your order back to us and status is pending.

Kindly share your full address so that we can again arrange the deliver your order.

Regards,
Samay sain

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

Thank you for choosing us!

Please share your order I.D with us so that we can check your details.

So that we can check with the concern department for earlier solution.

Regards,
Samay sain

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