Subject: English Language Test - Anirban Dastidar
From: Anirban Dastidar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 08:56:09 -0400

| | Foreign Language Screening Test

Name | Anirban Dastidar    /  (+91) 9073701926    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi X,

We got an order for from your end. Our delivery partner couldn't deliver it to the address mentioned on the order as it's incorrect. Can you please confirm the correct address?

In Anticipation of your response.

Regards
Y
Customer helpdesk team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

I would thank you for reaching us to complain against the product, i.e. the TV cabinet. As per as your complaint, the product is having scratches. Also the photographs sent by you depict the same. Since warranty period is not over, so we will replace the product in next 7 days. Please keep the cast memo, box cover and other covering material handy. A member of our customer representative will call you to confirm the date and time of the replacement, by the technician.

Regards
X

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