Subject: English Language Test - Prachi Kashyap
From: Prachi Kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 08:45:22 -0400

Foreign Language
Screening Test

Name

Prachi
Kashyap    /  (78387) 57550    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings From Babyshop.com!

This mail is in regards toh your concern of not receiving your parcel.

We would regret to inform you that we had already couriered your order but
received a complaint that address given by you is incorrect.we tried contacting
you several times but could not able to connect.

Kindly share correct address with us so that we can courier it again.

Regards

Babyshop

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear Mr
Abdul,

Greetings of the day!

We are very sorry for the inconvenience caused to you.

We would luke to inform you that we will send our team to your house by tomorrow
they will check the concern and replace the same if there is fault from our
side.

Kindly coperate with us in this regards.

Regards

Homebox Team.