Subject: English Language Test - Aparajita Dubey
From: Aparajita Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 08:43:56 -0400

Foreign Language
Screening Test

Name

Aparajita
Dubey    /  (91) 7318553174    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear A,

We would like to inform you that our delivery partners reached the address that
you provided us, but it was the wrong address as per our courier agent. Please
email us your full address and will deliver your order as soon as possible.

Thank you

Aparajita Dubey

Customer Service agent.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Abdul,

Sorry for the inconvenience that you experienced from our end, our customer care
manager is looking into this matter and you will receive a response within 2-3
days.

Thank you

Aparajita Dubey

Customer Service agent.