Subject: English Language Test - Piyush Meena
From: Piyush Meena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 08:42:28 -0400

| | Foreign Language Screening Test

Name | Piyush Meena    /  (91) 9711050053    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected sir,
Greetings of the day

As per your enquiry for the hand bag, we have had a detailed look into the matter and we believe there has been a slight delay in the order due to unforseen circumstances on the part of the shipping. We regret to inform you that your order is running a bit late than usual and will reach you in 2-3 business days.
We have the deepest regret for this inconvenience.

We are working on it as we speak, to make sure it reaches you before the designated time.
Please feel free to write to us.
Thanks and regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello there Mr. Abdul,
It is very disheartening to see that the product has been not upto your expectations in this particular matter.
We value the time and customer satisfaction thus, we have decided to replace your cabinet with a brand new one and have it installed within 2-3 business working days.
We apologise for any inconvenience caused.
Please feel free to get back to us.

Thanks and regards

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