Subject: English Language Test - Shagun Vaid
From: Shagun Vaid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 08:30:29 -0400

| | Foreign Language Screening Test

Name | Shagun Vaid    /  (201305) 9625908570    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
Your order was shipped by us and handed over to the courier company on the same day of your purchase day, the courier tried to deliver the order to you but as per the courier your address is wrong. So I would like to request you to revert us with your correct address so that we can udpate the courier and try to deliver your order to you safely.
Regards
Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
We appreciate you contacting us, your satisfaction is our priority. So we would like you to send us some pictures of the cabinet so we can further proceed to get it replaced.
We will do our best!
Regards
Homebox team

| |