Subject: English Language Test - Hardik Mehendiratta
From: Hardik Mehendiratta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 08:23:54 -0400

| | Foreign Language Screening Test

Name | Hardik Mehendiratta     /  (+91) 9999712097    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sorry for inconvenience dear customer.

Probably due to software or human error from any one party involved, the address with the delivery guy is not right.
Could you please confirm your address. I promise as soon as you send us the address again it will reach within 2 hours.

Until then please be at ease about the whole situation and i assure you that our product will give you immense satisfaction.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul.
This is the first time in years i have heard a complaint like this.
Sorry to hear that, the negligence in noticing the product by our team before installation is super rare. Please do me a favour by sending the picture of scratches on cabinet and i shall resolve yours and ours problem from there in just a day.
Thanks

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