Subject: Re: English Language Test - Amit Saxena
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 4 May 2021 05:22:37 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 4, 2021, at 5:24 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Amit Saxena < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 4 May 2021 at 4:53 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: English Language Test - Amit Saxena 

	
	
			Foreign Language Screening Test 
		
	Name 	Amit Saxena / (91) 9650410576 / [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Mr Customer, 
Thank you for writing to us and expressing your trust in our products and services. 
In reference to your order number #ss123 for Tiger brand handbag on 29th April 2021 ordered online. As per information provided by you in your email that you have not received the ordered product, please accept our sincere apologies for the inconvenience caused. Sir, as I enquired into depth I came to know about the following conclusions in this subject matter- 
The product was shipped by us on the same day to our courier partners FedEx courier and the delivery person tried to deliver it at the address mentioned on the order however the address mentioned on the order was incorrect as per the courier company. The product is still lying with the courier company.You are requested to please provide us the address for delivery again in your next email so that we can deliver the product safely and securely to you. Alternatively if you wish you can visit the courier company office and receive the product by mentioning them the tracking number#abc123. 
We again offer our condolences for the inconveniences caused. Wishing you best of our services. 
Thanks/regards 
Amit 
Customer service representative 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Mr Abdul 
Thanks for writing to us. We thank you for your interests and trust in our company's products and services. This is in reference to your order number#123 for ATS brand TV cabinet and it's delivery and installation on 30th April 2021 at your residence. However as per your email dated yesterday you found too many scratches on it, we sincerely apologise for the inconveniences caused. 
I spoke with our internal team and came with a resolution for this issue. The TV Cabinet will be immediately replaced with a new unit and installed with no charges applicable at all. Before sending you the new product we assure you that the product will be fully checked and inspected by our quality and maintenance team. 
Assuring you best of our company's products and services. 
Thanks/regards 
Amit 
Customer service representative