Subject: Re: English Language Test - VAIBHAV BHATT
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 4 May 2021 05:14:50 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 4, 2021, at 4:14 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: VAIBHAV BHATT < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 4 May 2021 at 4:11 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: English Language Test - VAIBHAV BHATT 

	
	
			Foreign Language Screening Test 
		
	Name 	VAIBHAV BHATT / (91) 9873469149 / [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear customer, 

Hi! I hope you're doing well. We received your email and felt sorry to know that you have not received your order yet. I want to inform you that your order was shipped by our company on the very same day when it was placed but the courier company was not able to deliver it due to some miscommunication regarding your address. I would like to advise you to email your current address to us so that we can update the courier company as early as possible. 

We deeply regret the inconvenience caused to you. You're a valuable customer for our company and we would like to help you in the best possible way. In case of any doubt, please feel free to contact us. 

Thank you 

Regards 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear XYZ 

We hope you're doing well. Thank you for contacting us. We deeply regret the inconvenience caused to you. We are completely committed towards satisfaction of our customers and take their complaints very seriously. We have already shipped a new TV cabinet which will reach on your registered address within 3-5 business days. We advise you to return the defective TV cabinet after receiving the new one. Thank you for reaching out and bringing the issue to our attention. Please feel free to contact us anytime for any concern. 

Thank You, 

Regards, 

Vaibhav