Subject: English Language Test - Nishtha Sharma
From: Nishtha Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 08:12:08 -0400

| | Foreign Language Screening Test

Name | Nishtha Sharma    /  (91) 8168087873    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
we are sorry for inconvenience .we shipped your order on the same day you palaced your order but our courier partner can't  find your address.
we are requested you to  please send your correct address so that we can deliver your order as fast as possible.
thankyou

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

dear customer,
we are sorry for this inconvenience.we accept your request. we will replace your product within 2 days .
thankyou

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