Subject: English Language Test - Raj Singh
From: Raj Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 08:12:08 -0400

| | Foreign Language Screening Test

Name | Raj Singh    /  (88581) 65110    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | If the address provided my the customer was wrong, firstly we will check the status of courier with full details as a representative ,then we will tell the customer that your is wrong mention here try to give me your correct address and we will again try to deliver your product.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thank you for your response Sir, we will sent one representative to your house to check the product is it damage or not then we will exchange your product with new one.
Thank you for your patience.

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