Subject: English Language Test - Amit Mishra
From: Amit Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 08:10:47 -0400

| | Foreign Language Screening Test

Name | Amit Mishra    /  (91) 9971001876    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings from Babyshop.com!

With reference to your order status query we wish  to inform you that we have already dispatched the order dated 20th April via courier. Our courier partner have tried to deliver the shipment however due to incorrect details unable to deliver it.

We would like to request you to kindly share us the correct address with the area pincode so that we will try get the order deliver as soon as possible.

Thanks & Regards
Team Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Please accept our sincerely apologies for the inconvenience caused.

With reference to your complaint for defective product we wish to inform you that kindly share us the product images along with the product invoice so that we will assist you in a better way.

Thanks & Regards
Team Homebox

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