Subject: English Language Test - Anivesh Pachouri
From: Anivesh Pachouri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 08:04:22 -0400

| | Foreign Language Screening Test

Name | Anivesh Pachouri     /  (91) 6395843246    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

From: [email-masked]
To:[email-masked]
Subject:Order delivery information

Dear Harsh Malhotra,
Greetings of the day!!!

You made a purchase from us while back and we shipped your order same day to the courier company.
They tried to deliver your order but mentioned address was not correct.
We request you to kindly check-in with our website again make purchases again with the correct address and information.
We'll be happy to serve you. Thank you for your intrest in babyshop.com.
#shopagain

Thanks and regards
Customer service team
www.Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

From:[email-masked]
To:[email-masked]
Subject:Order replacement Purpose

Dear Abdul Raza,
Greetings of the day!!!
We valued your purchase from homebox
and Your concern regarding replacement or return of the product.
As per our company policies,  we'll replace your product, you need to go through our website and raised the request for replacement.
Our team will come and install it again with all safety measures.
Thank you for being our valuable customer.

We'll be happy to serve you.
#shopagain
Thanks and regards
Customer Service Team
www.homebox.com

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