Subject: English Language Test - Balmiki Ranjan Atreya
From: Balmiki Ranjan Atreya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 07:19:40 -0400

| | Foreign Language Screening Test

Name | Balmiki Ranjan Atreya    /  (+91) 6208227326    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings for the day!!!

Our courier partner trying to deliver the product but they will facing challenge in your mentioned address , So request you kindly update your complete address on our portal.

Regards,
ABC

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We are feeling sorry to hear this scenario.

We will check further with my team & then late you know the best resolution on queries.

Regards,
ABC

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