Subject: English Language Test - Sushant Singh
From: Sushant Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 07:03:08 -0400

| | Foreign Language Screening Test

Name | Sushant Singh     /  (91) 7983239374    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greeting's from the LMG !!!

Dear XYZ,

This is  referenced id to your latest order from the website of LMG Hand bag.

Our courier partner tried to reachd to you on below mentioned address, which is wrong as per team record.

Mister Singh, Please revert me your current address along with area pincode and land-mark so that, one of our courier executive can delivered your item within the expected time.

Thanks for the patience.

Have a great day ahead !!!

You can get back to us on same or can call me on toll feee number for further query's

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greeting's from the LMG !!!

Dear XYZ,

As i observed that you seen many stretches after the installation of the TV.

I am extremely sorry for that on the behalf of LMG.

I suggest you some steps throw it you can replace your item from the website's,

1- Go to my profile
2- My orders
3- selected recent order
4- Replace item (Reson of replace )
5- submit a oto send on your registered number.

Our courier partner will reached you with the mentioned time on the website.

In case your are unable to do that then just ping me your booking id or registered mobile number so that i can replace it from my side.

Thanks for the patience !!!

Have a great day ahead !!!

You can get back to us on same or can call me on toll feee number for further query's

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