Subject: English Language Test - SUMIT KUMAR GARG
From: SUMIT KUMAR GARG <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 06:58:58 -0400

| | Foreign Language Screening Test

Name | SUMIT KUMAR GARG    /  (328021) 9772092583    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer

We are writing to confirm that your order #Hand bag had been shift by us and handed over to courier company but your order couldn't be deliver to your address due to address mismatch as per the courier so we are request you please update your address by application if you can't change your address then you have to pick your order by going at the courier.

Thank you for choosing Amazon

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We were sorry for faces this type of problem and wasted your time and We are writing to confirm that your request has been initiated for return and replacement once your order will pick then your order will be replace to your given address.

Thank you for choosing Amazon

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