Subject: FW: English Language Test - Mohd Shujat Siddiqui
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 4 May 2021 10:51:44 +0000

Check

From: Mohd Shujat Siddiqui <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 4 May 2021 at 4:03 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Mohd Shujat Siddiqui

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Mohd Shujat Siddiqui    /  (+91) 8896699813    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi There,

Thanks for reaching out to global support desk.

Order No.12345 was shipped on 03-May-20XX, our logistics partner was unable to deliver on the address provided by you as it is incorrect. Request you to please help us with the correct address to expedite the delivery process.

Looking forward to hearing from you.

If you have any more questions or come across any other issue, let me know, I’ll be happy to help.

Best
Team Babyshop
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello Abdul,

Thanks for reaching out to global support desk.

I am so sorry to hear that the defective product delivered to you. Although we strive for 100% customer satisfaction, it’s clear we’ve fallen short in this instance – and that’s unacceptable.

I am researching the issue now and will be in touch within 24 hours with any options that may exist for making it right. If you’d like to speak immediately, you can reach me at +91-123123123.

Best
Shujat
Homebox Team