Subject: English Language Test - Payal Kayshik
From: Payal Kayshik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 06:47:28 -0400

| | Foreign Language Screening Test

Name | Payal Kayshik    /  (91) 9718145913    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi XXXXX,
Thank you for contacting cherry ecoomerce customer care support.
as per our records the shipment has been prepared and delivered to the courier company by our field executive however it has been noted that your address has been wrong that's why the shipment cannot be delivered. Kindly confirm your correct address so that we can deliver the goods along with some landmark.

Regards,
Aaaa
Executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,

Kindly share the video or photo of the unboxing if you have made for the cabinet do that we can determine if the scratch were there originally on the cabinet. Also there is 7 days replacement policy is there with the brand under which you can replace the cabinet but i am afraid we can process the reimbursement for this particular brand.

Regards,
Sssss

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