Subject: English Language Test - Godawari Saini
From: Godawari Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 06:18:05 -0400

| | Foreign Language Screening Test

Name | Godawari Saini    /  (201009) 9773688109    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | I will apologise to the customer for delaying the product and d I will inform customer that given address is wrong and I will ask the customer to update correct address so that we can deliver the product.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thanku you for your mail and I will like to apologise you for the trouble you faced as related to your product .Definately I will help you and I will assure this problem will not be repeated again. I would request you to wait for 24 hours so that our technician can visit to your home to look into your product according to that will help you further and for sure the problem will be resolved.

Thank you
Godawari

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