Subject: English Language Test - Akash Chauhan
From: Akash Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 06:12:35 -0400

| | Foreign Language Screening Test

Name | Akash Chauhan    /  (+91) 9540791757    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi
(customer name)

We apologise for the delay of your product delivery. However we already shipped the order on the day when you placed the order but courier person was not able to find the given address. In this situation generally product come back to us within 4 to 5 days. As soon as we recieved the product we will inform you, so you can place the new order because earlier given address is found incorrect. Please review the address before confirm the order. Once order is placed then we can't change the address so be careful while entering, Also the money will credit to the same account which you used to make the payment for this order after we receive the product.

If you have any questions or concern feel free to contact us back or write a email.

Thanks

Representative name

Company name

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi
Abdul,

As we can see you purchased the T.V. Cabinet just one week ago and we apologise if you are not satisfied with the product, I would suggest you to remove the plastic sheet from the tv cabinet generally in shipment it's happened, however all the cabinet's come with cover of plastic sheet to protect the real cabinet of the TV which seems not removed from the TV cabinet which is bought by you. If you will still see the scratches please share a picture of the product with us. So we can give you the best possible solution.

If you any queries or questions feel free to contact us back.

Thanks

Representative name

Company name

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