Subject: English Language Test - Abhishek Singh
From: Abhishek Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 05:59:42 -0400

Foreign Language
Screening Test

Name

Abhishek
Singh    /  (91) 9910806103
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings!

We want to inform you that we are unable to find the status of your order as per
our courier partner you delivery address is wrong please provide the valid
address for further process of your order.

Thanks & Regards

Support Team

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

Greetings

Apologies for the inconvenience caused to you we are checking at our end and get
back to you soon.

Kindly provide the details of TV you bought and send the pictures of scratches
on cabinet.

Thanks

Support Team