Subject: English Language Test - Paras Maurya
From: Paras Maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 05:42:48 -0400

| | Foreign Language Screening Test

Name | Paras Maurya    /  (110041) 9643734505    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | So we've to tell the customer when they  was contacting for status of the order that order is reached but your address what you've mentioned is not correct so you can update the address or you've to contact that address to receive their parcel and then you can take it from them .

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

We're  so sorry abdul for the inconvenience that the tv cabinet you've purchased from us has too many scratches we look forward to you complaint and replace with another one till then you can place request for replacing your tv unit . And we try to replace you TV cabinet as soon as possible or your  amount will be refunded to you back .

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